COURSE DESCRIPTION

Providing excellent customer service is essential to the long-term viability of every business. TPTT’s online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

TPTT’s customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

LEARNING OUTCOMES

After completing this course the learner will be able to: – Apply the fundamental aspects of customer service in a business; – Advance a customer service program from a fundamental to advanced level; – Communicate and collaborate with customers utilising efficient communication processes; – Obtain customer feedback to continuously refine a customer service program; – Implement a customer service program in the hospitality industry, the retail industry and the public sector.